Privacy Policy
Sacred Threads by Corrina respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how your information is collected, used, and stored when you use this website or place an order.
Information We Collect
When placing an order or contacting Sacred Threads by Corrina, we may collect:
Your Name
Billing And Shipping Address
Email Address
Phone Number Where Provided
Payment Information
Order History
Website Usage Information Through Cookies And Analytics
Payment information is processed securely through third-party payment providers. Sacred Threads by Corrina does not store full payment card details.
How Your Information Is Used
Your information may be used to:
Process And Dispatch Orders
Communicate Regarding Your Order
Provide Customer Support
Improve Website Functionality And Customer Experience
Prevent Fraudulent Activity
Comply With Legal And Tax Obligations
We only use your information where we have a lawful reason to do so.
Marketing
If you subscribe to newsletters or marketing communications, you may unsubscribe at any time.
Sacred Threads by Corrina will never sell your personal information to third parties.
Sharing Information
Information may be shared with trusted third-party providers where necessary to operate the business, including:
Payment Processors
Postal And Courier Services
Website Providers
Analytics Providers
These providers only receive information necessary to perform their services.
Cookies
This website may use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance user experience.
You can manage cookie preferences through your browser settings.
Data Retention
Customer information is retained only for as long as reasonably necessary for order fulfilment, legal obligations, business records, and dispute resolution.
Your Rights
Under UK data protection law, you may have the right to:
Request Access To Your Personal Information
Request Corrections To Inaccurate Information
Request Deletion Of Your Information Where Applicable
Withdraw Consent For Marketing Communications
Lodge A Complaint With The Information Commissioner’s Office (ICO)
Security
Reasonable steps are taken to protect customer information, however no online system can ever be guaranteed completely secure.
Third-Party Links
This website or associated social media pages may contain links to third-party websites. Sacred Threads by Corrina is not responsible for the content or privacy practices of external websites.
Changes to This Policy
This Privacy Policy may occasionally be updated to reflect operational, legal, or website changes.
Contact
If you have questions regarding this Privacy Policy or your personal information, please contact Sacred Threads by Corrina.
Terms of Service
Welcome to Sacred Threads by Corrina. By using this website and placing an order, you agree to the following terms and conditions.
About Sacred Threads
Sacred Threads by Corrina is a small independent crystal and jewellery business offering handmade crystal jewellery, drilled pendants, spiritual items, intuitive creations, and natural minerals.
Many products are handmade, fragile, or completely one-of-a-kind.
Product Information
We aim to ensure all photographs, descriptions, pricing, and details are accurate at the time of listing.
As crystals are natural materials, variations in colour, flash, texture, inclusions, internal fractures, and markings are normal and should be expected.
Measurements and sizing are approximate unless otherwise stated.
Hand-drilled pendants and handmade jewellery may contain slight natural variations due to the handmade process.
Spiritual & Energetic Information
Any metaphysical, spiritual, energetic, or healing information shared on this website is offered for personal interest and spiritual practice only.
Products sold by Sacred Threads by Corrina are not intended to diagnose, treat, cure, or prevent medical conditions and should not replace professional medical advice.
Orders
Once an order is placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel orders where necessary, including stock issues, pricing errors, suspected fraud, or abusive behaviour.
Custom orders may require additional processing time.
Pricing & Payment
All prices are listed in GBP (£).
Payment must be completed before items are dispatched.
Prices may change without notice.
Shipping
Dispatch times are estimates and may vary during busy periods.
We are not responsible for delays caused by postal services, customs processes, strikes, weather conditions, or circumstances outside of our control once parcels have been dispatched.
Customers are responsible for ensuring shipping information is entered correctly at checkout.
Returns & Refunds
Please refer to our Returns & Refunds Policy for information regarding cancellations, returns, exchanges, and faulty items.
Intellectual Property
All branding, photographs, product names, written descriptions, graphics, logos, and website content remain the property of Sacred Threads by Corrina unless otherwise stated.
Content may not be copied, reproduced, or used without permission.
Limitation of Liability
To the fullest extent permitted by law, Sacred Threads by Corrina shall not be liable for indirect or consequential damages arising from the use of our products or website.
Nothing within these terms affects your statutory rights under UK consumer law.
Changes to These Terms
Sacred Threads by Corrina reserves the right to update these Terms of Service at any time without prior notice.
Contact
If you have any questions regarding these Terms of Service, please contact Sacred Threads by Corrina.
Returns, Refunds & Jewellery Care Policy
Natural Crystal Disclaimer
All crystals, gemstones, and natural materials used by Sacred Threads by Corrina are naturally formed and completely unique. Variations in colour, inclusions, flash, texture, shape, markings, and internal features are part of the beauty of natural crystals and are not considered faults.
Photos are taken as accurately as possible, however slight differences may occur due to lighting, screen settings, and the natural nature of the materials.
Many pieces are handmade, hand-drilled, or one-of-a-kind, meaning exact replacements may not always be available.
Items Purchased In Person
For items purchased at markets, fairs, pop-ups, live sales, or in-person events, refunds or exchanges are not required for:
Change Of Mind
Incorrect Choice
Natural Crystal Variations Visible At The Time Of Purchase
We may refuse refunds or exchanges where:
Damage Occurred After Purchase
The Item Has Been Altered, Repaired, Or Restrung By Another Person
Damage Is Consistent With Accidental Misuse Or Improper Care
If an item is genuinely faulty or not as described, please contact us and we will always aim to resolve things fairly and kindly.
Online Orders (Distance Selling)
Under UK consumer law, customers purchasing online have the right to cancel their order within 14 days of receiving it.
To qualify for a return:
You Must Notify Us Within 14 Days Of Delivery
The Item Must Be Returned Within 14 Days Of Notification
Items Should Be Returned In Their Original Condition Where Possible
Customers may inspect items as they would in a physical shop. However, if returned items show signs of wear, damage, breakage, alterations, perfume exposure, water damage, or misuse, we may reduce the refund amount to reflect the loss in value.
Refunds will be processed within 14 days of receiving the returned item.
Standard delivery charges will be refunded where applicable. Upgraded shipping costs are non-refundable beyond the standard delivery amount.
Faulty or Damaged Items
If your order arrives damaged or develops a fault, please contact us as soon as possible with photographs and your order number.
Depending on the situation, we may offer:
A Replacement Where Possible
An Exchange
Store Credit
A Partial Refund
A Full Refund
Due to the handmade and one-of-a-kind nature of many Sacred Threads pieces, exact replacements may not always be possible.
We reserve the right to assess whether damage is due to transit, manufacturing fault, accidental damage, or general wear and tear.
Custom, Intuitively Chosen & Personalised Items
The following items are non-returnable unless faulty:
Custom-Made Jewellery
Personalised Or Altered Pieces
Intuitively Selected Items
Custom Drilled Pendants Or Commissioned Work
Jewellery Care & Product Information
Crystal jewellery should always be handled with care. Many crystals are delicate materials and may naturally chip, crack, scratch, or show wear over time, especially softer stones such as fluorite, opal, calcite, selenite, and moonstone.
To help protect your jewellery, we recommend:
Removing Jewellery Before Swimming, Showering, Bathing, Or Exercising
Avoiding Perfumes, Lotions, Oils, Chlorine, Salt Water, And Cleaning Products
Storing Jewellery Safely When Not In Use
Handling Drilled Pendants Carefully, Particularly Fragile Materials
Please note that some crystals should never be submerged in water, as moisture may weaken or damage them over time.
All sterling silver jewellery may naturally tarnish with age and exposure to air or moisture. To clean your jewellery, gently polish using a soft dry cloth only.
Sacred Threads by Corrina does not recommend chemical jewellery cleaners on crystal jewellery.
Proof of Purchase
Proof of purchase may be required before processing refunds or exchanges. This may include:
Order Confirmation
Receipt
Payment Confirmation
Order Number
Contact
If you have any questions regarding returns, jewellery care, or your order, please contact Sacred Threads by Corrina and we will always do our best to help fairly and kindly.